At MH Global Trading Limited, we are committed to customer satisfaction and aim to provide quality products and services. Please review our refund and cancellation policy below:
1. Eligibility for Refunds
Refunds may be issued under the following conditions:
- Products received in defective or damaged condition
- Services paid for but not delivered
- Orders cancelled within 24 hours of purchase (before processing or dispatch)
Refunds will not be issued for:
- Services that have already been rendered
- Downloaded or accessed digital goods
- Clearance or final sale items clearly marked as non-refundable
2. Refund Timeframe
Refund requests must be submitted within 7 days of the purchase date.
Requests made after this period may not be eligible for a refund.
3. Process for Requesting a Refund
To initiate a refund, please email us at: info@mhglobaltradingltd.com (or your official email) and include:
- Your full name and order number
- A clear explanation of the reason for the refund
- Any relevant supporting documents or photos (e.g., for damaged goods)
We will respond within 3 business days with a resolution or a request for further information.
If approved, the refund will be issued to the original payment method within 5–10 business days.
4. Shipping Returns (If Applicable)
For returns involving physical goods:
- Customers are responsible for return shipping unless the item is confirmed to be defective or incorrectly shipped
- Items must be returned in their original condition and packaging
- A restocking fee may apply where applicable (details provided during the return process)
5. Chargebacks
Before initiating a chargeback through your bank or credit card provider, we kindly request that you contact us directly.
We are committed to resolving any issues quickly and professionally to ensure your satisfaction.
Need Assistance?
If you have any questions about this policy or your specific order, please contact our customer support team at info@mhglobaltradingltd.com or through our website’s contact form.